Seminyak, Bali — Monday to Friday, 9:00 AM – 6:00 PM
Contact Vitalitas Indo
Questions about a product, an ingredient, or your order? Send them to the Vitalitas Indo team and we will get back to you during business hours. We answer in English and Bahasa Indonesia.
How to reach us
The fastest way is email. Include the product name or the ingredient you are asking about, and any context that helps us give you a useful answer.
Phone
Phone enquiries are handled during office hours, Bali time. Messages left outside those hours are returned the following working day.
Response time
We aim to reply to emails within one business day. During busy periods, it may take slightly longer. Keep the reply in the same thread so we can follow your question without asking you to repeat it.
Useful details to include: the product name, the ingredient you are comparing, and where you bought it.
Send a message
Use the form and we will reply by email during business hours. For order status questions, the order reference helps us find your enquiry quickly.
Office address
Vitalitas Indo operates from Jl. Sunset Road No. 88, Seminyak, Kuta, Badung, Bali, 80361. Visits are by appointment, so please reach out by email or phone before dropping by.
The Seminyak office is where we answer product and ingredient questions about our natural supplements for men, and where order enquiries are reviewed. If you are nearby and want to talk through a men's vitamin formulas question in person, arrange a time first.
- Street address
- Jl. Sunset Road No. 88, Seminyak, Kuta, Badung, Bali, 80361
- Opening hours
- Monday to Friday, 9:00 AM – 6:00 PM Bali time
- Contact
-
[email protected]
+62 361 7343 5356
Find the Seminyak office
The office sits on Jl. Sunset Road in Seminyak. Use the map to plan your route, and arrange your visit before you travel so someone is available to meet you.
Visits are by appointment. Email or call first and we will confirm a time.
What we can help with
Product and ingredient questions are our main focus. Here is how those enquiries usually run, so you know what kind of answer to expect from us.
Comparing two formulas
Tell us which two you are weighing up and we will spell out how the ingredient lists differ — what each one includes, what it leaves out, and how the serving format compares. If a men's vitamin formulas page already covers it, we will point you there instead of repeating ourselves.
Where an ingredient appears
If you want to know which products in the catalogue carry a particular vitamin, mineral, or botanical, we can look it up and tell you where it shows up across the range, including the natural capsules for strength and vitality lines.
Order status and delivery
Order enquiries are handled too, including status updates and delivery questions. Have your order reference handy when you write, and tell us the delivery city in Indonesia so we can look into the right part of the journey.
Choosing a category
If you are not sure whether you want everyday vitamins and minerals for men or an energy and endurance formulas line, say what you are trying to fit the products around — a training week, a work schedule, a longer trip — and we will explain which category pages to read first.
What we can't help with
We can't give advice on personal health decisions, and we don't recommend specific products for specific conditions. If your question is about your own situation, a qualified professional is the right person to ask, and we will say so plainly rather than guess.
We also can't comment on products we don't carry or on brands outside our catalogue. What we can do is explain the ingredients and formats we stock, and how they are meant to be used as part of a healthy lifestyle.
Before you write
Some questions are already answered on the site. Checking these first often saves a round trip.
Ingredient questions
The ingredient guide lists what we carry, what each term refers to, and how an ingredient is usually presented in a serving.
Start here for term lookups
Read the ingredient guideCategory questions
Popular products for men and the men's vitamin formulas page cover most of the common questions about what we stock and how the lines differ.
Start here for range overview
Browse popular productsLifestyle context
The healthy lifestyle guide explains how supplements sit alongside sleep, food, and movement, and where healthy lifestyle products fit into a normal week.
Start here for everyday context
Read the healthy lifestyle guideQuestions we get most
Four answers that cover the emails we receive most often about natural supplements for men and men's health support.
Can I buy directly from the Seminyak office?
The office is set up for questions and enquiries rather than walk-in sales. Write to us with the product you are after and we will tell you which route to use and what is currently available through the catalogue.
Can you tell me which product is right for me?
We can explain what a product contains, how it is formatted, and how it is usually used, and we can compare two formulas side by side. Deciding what suits you is a personal call, and anything about your own circumstances belongs with a qualified professional.
Do you answer in Bahasa Indonesia?
Yes. You can write in English or Bahasa Indonesia, and we will reply in the language you used. If your question is about a specific ingredient, giving us the term as it appears on the product helps us find it faster.
How quickly should I expect a reply?
We aim to reply to emails within one business day, and sooner when the office is quiet. Order enquiries with a reference number are usually the quickest to resolve because we can check the record straight away.
One more thing
Send the question, and we will send the answer.
Most enquiries are settled in the first reply. If yours needs a second look, we will tell you what we are checking and when to expect a follow-up.
Monday to Friday, 9:00 AM – 6:00 PM Bali time.